WEBSITE TERMS and CONDITIONS
Thank you for visiting the John Yorke Story website. Here are our terms and conditions for booking courses and services, and for using our site. By continuing to browse our website, you agree to our terms and conditions. If you have any questions please get in touch and we’ll be happy to answer them.
This page includes information on:
- Booking terms and conditions
- Website terms and conditions
- Online classroom usage, terms and conditions
BOOKING TERMS AND CONDITIONS
These are our terms and conditions for booking a course or service with John Yorke Story. For courses and services owned, offered and operated by our partners, please see the terms and conditions on their websites.
By booking a course or service you agree to these terms and conditions.
COURSE AND SERVICE INFORMATION
All course and service information is correct at the time of publication.
We reserve the right to make changes to the advertised course or service, including, but not limited to, course content, tutors and timings, for any reason at any time. If we do make a change we’ll aim to provide as much notice as possible, and will always try to replace tutors with someone of equal experience and standing.
You must be 18 or older to book and/or take part in any course or service.
Your place on a course or service is not confirmed until we receive your non-refundable deposit, full payment, or first payment if we’ve agreed that you can pay by instalments or on a session-by-session basis.
If we don’t receive the balance by the course or service start date, or as otherwise agreed, we reserve the right to offer the place to someone else and your deposit will be forfeit. You are only guaranteed a place for the sessions you have paid for.
Our course partner, Professional Writing Academy, helps us by processing all online payments through their website on our behalf. When you book through the John Yorke Story site you will be automatically directed to the Professional Writing Academy website where you will be able to make your payment securely and safely.
Paying a non-refundable deposit secures your booking and means that you are committing to the course or service for its full duration. As such, you are liable to pay the full fees before the course or service starts, or as otherwise agreed.
At our discretion, you may be able to transfer your booking to another course or service of the same cost and duration, subject to availability.
We’ll consider transfers up to two weeks before the course or service starts, and any payment made will be allocated to the new course or service you choose. If you ask to transfer a booking after this time, we may do so only if we have already received the full course fee from you and we are able to confirm another booking to replace yours.
If either of these conditions is not met, we will unfortunately have to treat your booking as cancelled and shall retain the full fee as forfeit.
Cancelling before the course or service starts
We accept cancellations up to six weeks before your course or service starts and we’ll refund the full cost.
If you need to cancel less than six weeks before, we’ll do our best to find someone to replace you. If we succeed, we’ll return the balance of your payment less a 10% charge. If we can’t find a replacement, we reserve the right to keep the full amount you’ve paid.
Cancelling after the course or service has started
If you leave the course or service after it has started, you’ll still have to pay the full fees. We may make exceptions to this in extreme circumstances and at our discretion.
What happens if we cancel the course or service?
We rarely need to cancel, but if we do we’ll give you as much notice as possible and we’ll either offer you an alternative course or service of the same standing, or return all fees paid, but shall not pay any other costs.
When you book a course or service we’ll automatically subscribe you to the John Yorke Story newsletter. We never share your details with other people and you can unsubscribe at any time.
Attending your course or service
By booking a place on a course or service you commit to attending all the sessions to the best of your ability. We ask you to do this because:
- It’s not practical for someone else to take your place on a course if you cancel after it’s started
- Attending all sessions means you’ll get the most benefit from your learning
Unfortunately, we cannot automatically offer refunds or exchanges if you miss a course or service session due to illness or any other reason, but we may give you the option of joining another course or service at a later date.
WEBSITE TERMS AND CONDITIONS
Who owns this website?
This website is owned by John Yorke Story. We are a private limited company registered in England and Wales under company registration number 10512399 and our registered address is C/O Garbutt & Elliott, 33 Park Place, Leeds LS1 2RY, UK.
Visiting our website
We aim to make our site available at all times unless we’re doing routine maintenance or there’s a technical issue beyond our control.
You’re welcome to browse our site entirely at your own risk. We’re not liable for any loss or damage of any kind in connection with the use of this website.
Your use of this website and any dispute arising out of such use is subject to the laws of England and Wales. Unauthorised use may result in a claim for damages and/or be a criminal offence.
Who owns the content?
All content is owned by or licensed to us, or used with permission and is protected by copyright, trademarks, database rights and/or other intellectual property rights.
This includes, but is not limited to, the design, layout, appearance, logos, graphics, photographs and text.
Using the content on our website
Our website is for your information only. We aim to keep it up to date and correct, and we may change it without notice.
We make no warranty or guarantee, express or implied, about the completeness, accuracy, reliability, suitability or availability of the information, content, products or services on this website. You acknowledge that such content may contain inaccuracies or errors, for which we are not liable.
We include links to other websites. We have no control over the nature, content and availability of those sites and linking to them does not imply a recommendation or endorsement of the views expressed within them.
You are not permitted to reproduce any part of this website at any time or in any format.
QUESTIONS, CONCERNS AND COMPLAINTS
We’re dedicated to providing a positive learning experience. If you have a question about the way we provide your course or service, or if something goes wrong, please tell us so that we can continue to improve.
How to ask a question or tell us if you have a concern
If you have a question or concern about your course or service, please email either your tutor or moderator, as they’re able to answer most questions and address most concerns. If they cannot immediately answer your question then they may need to discuss it with the wider John Yorke Story team, if appropriate. All such conversations are held in confidence.
How to make a complaint
First, please raise it with your tutor or moderator via email who will do their best to resolve it. If, after that, you want to take your complaint further, please email us at firstname.lastname@example.org. We’ll do our best to reply within two working days, even if that’s just to acknowledge your message, and we aim to respond to your complaint within 10 working days.
UPDATES TO OUR TERMS AND CONDITIONS
These terms and conditions are correct as of November 2017. If and when we make any changes to them, we will update this page.
GIVE US YOUR FEEDBACK
We hope you’ve found our website easy to use and enjoyable to visit. But if you’ve had any trouble accessing it, or have questions or suggestions for how we can continue to improve our accessibility, please tell us by email at email@example.com