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Course tech requirements & classroom T&Cs

Thank you for booking a John Yorke Story training course. Please find our tech requirements and classroom T&Cs below. If you have any questions please get in touch and we’ll be happy to answer them.


1. Accessing our online classroom
For the best experience, you‘ll need a computer – either PC or Mac. You’ll also need a reliable broadband internet connection. You’ll still be able to read content and post to message forums on tablets and smartphones. We recommend tablets over smartphones because of the nature and volume of content on your course.

2. Browser
For the best and most reliable experience, we recommend using the latest version of any of the following
browsers for accessing the online classroom. These are all free to download.

    • Google Chrome (PCs and Mac)
    • Safari (Mac and Apple mobile devices)
    • Mozilla Firefox (PCs and Mac)
    • Microsoft Edge (PCs, Android and Apple mobile devices)

Please enable cookies and pop-ups in your browser.

3. Hardware & Software
Whether you use a Mac or a PC, we recommend that you:

    • Run a ‘supported’ version of your chosen operating system (eg MacOS, Windows, Linus) and up to date antivirus software. You can find out if your system is supported on this site (‘supported’ versions are coloured green):
    • Have up to date antivirus software.



    • This online classroom is owned and managed by Professional Writing Academy Ltd (Henleaze Business Centre, Harbury Road, Bristol, BS9 4PN). We use it to run a range of online courses and training that we devise, manage and run with John Yorke Story Ltd.
    • When we talk about ‘we’ in these terms and conditions, we mean us (Professional Writing Academy Ltd) and John Yorke Story Ltd.


    • All course and service information is correct at the time of publication. We reserve the right to make changes to the advertised course or service, including, but not limited to, course content, tutors and timings, for any reason at any time.
    • If we do make a change we’ll aim to provide as much notice as possible, and will always try to replace tutors with someone of equal experience and standing.


    • You’ll need to give us your correct name and email address so we can set up your online classroom account. We’ll give you a username and password and you’ll need to change the password the first time you log in to the classroom. For security, you must keep your login details confidential and not share them with anyone.
    • You’re responsible for any and all use of your account. You must tell us immediately if your account is used without your permission or if you become aware of any breach of security.


    • We aim to keep the online classroom open 24/7/365 except for routine updates or maintenance. When these are planned we’ll post a notice on the classroom home page.
    • The classroom, and everything in it, including course materials, forums, chatrooms and private messaging areas, are provided ‘as is’ without warranty of any kind.
    • While we aim to make the classroom available, accurate and secure, we cannot guarantee that it will be error-free, run uninterrupted, that defects will be corrected, or that the site or its server will be free of viruses or other harmful components. You use the online classroom solely at your own risk.


    • You must not use any robot, spider, crawling, scraping, or other automated device, process or means to access the online classroom. You must not use any device, software, routine, or take any action that interferes with the proper working of the site.
    • We provide forums, chatrooms and messaging to support your learning, networking and socialising with other people in the online classroom. You are responsible for any and all content that you share on your personal profile and on the forums, chatrooms, messaging and anywhere else in the online classroom. We have a code of conduct to help you, which you must follow at all times (see Conduct section below).
    • Because the online classroom is a place to experiment with and explore ideas, we do not want to censor anyone’s work. So by using the classroom you understand and agree that despite our guidance on conduct you may be exposed to content that you may consider offensive, indecent or objectionable.
    • We may monitor and review any content shared in the online classroom and have the right to pre-screen, refuse, move or remove any content at any time, at our sole discretion. This includes, but is not limited to, any content that violates these terms and conditions.
    • If you have any questions or concerns about any content shared in the online classroom, please raise them with your tutor or moderator (see Questions, Concerns and Complaints section below).
    • The Professional Writing Academy and John Yorke Story cannot control or guarantee the accuracy, completeness, usefulness, integrity or quality of any content shared by other people in the classroom. This means that we are not liable in any way for any such content, including any errors or omissions, or any loss or damage of any kind incurred as a result of the use of any content shared in the classroom.


    • Whenever you post your work to one of the online classroom forums a copy of your post is emailed to everyone in your course group, including tutors, guest tutors, moderators, and our classroom administrators. These posts will often contain a learner’s written work and, as such, the copyright of individual forum posts belongs to the person who wrote them (see Copyright and IP section below). You are not permitted to reproduce, record, copy, distribute or share those emails in any format at any time during or after your course or service.
    • By posting to the forums, you agree and accept that your posts will be emailed to your course group. Professional Writing Academy and John Yorke Story have no control over what happens to such posts after they have left the online classroom and we cannot control or guarantee that they will not be copied, shared or distributed by the recipient(s). We therefore ask everyone who uses the online classroom to respect the work of others and not share it in any way.
    • If you wish to stop receiving forum emails you can update your message settings in your profile. However, your posts will continue to be emailed to your course group, even if you opt out of receiving emails yourself.


      • All classroom, course and service materials, whether provided via the online classroom, by email, phone or post, are owned by or licensed to Professional Writing Academy and/or John Yorke Story or used with permission, and are protected by UK and international copyright, trademarks, database rights and/or other intellectual property rights. This includes, but is not limited to, podcasts, videos, written lectures, notes and transcripts, quizzes, forum content and discussions, images, graphics and photographs, as well as the design, logos, layout and appearance of the classroom.
      • You may use all provided materials during your course or service, but you are not permitted to reproduce, record, copy, distribute or share them in any format at any time during or after your course or service.
      • You retain copyright of any work you produce during your course. You warrant and indemnify to Professional Writing Academy and/or John Yorke Story that any such work shall be your own and shall not infringe the copyright ( or any other intellectual property right) of any third party. This warranty shall survive any cancellation or termination of the course.
      • Professional Writing Academy and John Yorke Story do not assert ownership rights over the content you post, transmit, or otherwise make available for inclusion on the forums, chatrooms, messaging or anywhere within the classroom. We may want to use comments you’ve made in discussions to help provide, promote or advertise our courses and services. By using the online classroom, you give us permission to do that at any time, even after the course or service has ended. However, we will always check with you before we do this.
      • We have a Further Education Licence from The Copyrighting Licensing Agency Ltd. This licence allows us to photocopy, scan or make digital copies of extracts from books, journals and periodicals, magazines, law reports, ebooks, e-journals and some websites, for the benefit of our students and staff in connection with the course or service that you are taking.
      • We have an ERA Licence to make recordings or copies of TV and Radio programmes and online or on-demand services for educational use.
        The copyright of these materials belongs to their original author(s). As such, you may use the copied materials we provide during your course or service, but you are not permitted to reproduce, record, copy, distribute or share them in any format at any time during or after your course or service.


    • Professional Writing Academy and John Yorke Story partner with a range of other websites by sharing some content. All partner websites are covered by these terms and conditions.
    • We may include references or links to third-party sites. Professional Writing Academy and John Yorke Story have no control over third-party sites or the content within them. This means that we cannot guarantee that those sites, or their content, are secure, accurate, legal or inoffensive, and we take no responsibility for any damages or losses whatsoever resulting from your use of the online classroom or partner sites to obtain search results or to link to third-party sites. Your use of third-party sites is solely at your own risk.


    • We’re proud to run professional and friendly courses and services designed to inspire and support your learning and creativity. To make sure they remain a productive learning opportunity for everyone, and ensure that everyone’s voice can be heard, we expect you to be respectful and thoughtful at all times in the online classroom, and not behave in any way that may cause offence or needless anxiety to anyone using the classroom, including students, tutors, moderators, administrators and guests.
    • You must not use any part of the online classroom (forums, chatrooms, personal profiles, messaging and webinars) to bully, intimidate, coerce, demean or behave in any way designed to provoke other users. Behaviour may be considered threatening or harassing if it personally attacks someone or persistently directs comments at someone.
    • You must not use any part of the online classroom (forums, chatrooms, personal profiles, messaging and webinars) to make discriminatory contributions about a person or group based on their personal characteristics, including sex, sexual orientation, gender reassignment status, marital or civil partner status, pregnancy or maternity status, age, disability, race, colour, nationality, ethnic or national origin, religion or belief.
    • You must not use any part of the online classroom (forums, chatrooms, personal profiles, messaging and webinars) to make contributions that incite hatred or are illegal (that slander, defame, libel, encourage crime, breach a court order or put children at risk) or encourage others to act illegally.
    • If your work includes any sensitive content that other people may find upsetting or offensive, you should include a warning when you share that work anywhere within the classroom.
    • All classroom discussions during the course or service are private and confidential. You agree to keep confidential any information and/or material, which is divulged by other students, tutors, moderators, administrators and guests (either written, online or oral) both during and after the course or service.
    • You agree not to make any audio or visual recordings of the sessions (whether delivered through the online classroom, Skype, Zoom, phone or other messaging service), the work of tutors, moderators, guest speakers or of other students.


    • You must be 18 or older to book and/or take part in any course or service.
    • Your place on a course or service is not confirmed until we receive your non-refundable deposit, full payment, or first payment if we’ve agreed that you can pay by instalments.
    • If we don’t receive the balance owed by the course or service start date, or as otherwise agreed, we reserve the right to offer the place to someone else and your deposit will be forfeit. You are only guaranteed a place for the sessions you have paid for.


    • Paying a non-refundable deposit secures your booking and means that you are committing to the course or service for its full duration. As such, you are liable to pay the full fees before the course or service starts, or as otherwise agreed.


    • At our discretion, you may be able to transfer your booking to another course or service of the same cost and duration, subject to availability.
    • We’ll consider transfers up to two weeks before the course or service starts, and any payment made will be allocated to the new course or service you choose. If you ask to transfer a booking after this time, we may do so only if we have already received the full course fee from you and we are able to confirm another booking to replace yours.
    • If either of these conditions is not met, we will unfortunately have to treat your booking as cancelled and shall retain the full fee as forfeit.


    • We accept cancellations up to six weeks before your course or service starts and we’ll refund the full cost.
    • If you need to cancel less than six weeks before your course or service starts, we’ll do our best to find someone to replace you. If we succeed, we’ll return the balance of your payment less a 10% charge. If we can’t find a replacement, we reserve the right to keep the full amount you’ve paid.
    • If you leave the course or service after it has started, you’ll still have to pay the full fees. We may make exceptions to this in extreme circumstances and at our discretion.
    • We rarely need to cancel a course or service, but if we do we’ll give you as much notice as possible and we’ll either offer you an alternative course or service of the same standing, or return all fees paid, but shall not pay any other costs.


    • By booking a place on a course or service you commit to attending all the sessions to the best of your ability. We ask you to do this because:
      It’s not practical for someone else to take your place on a course if you cancel after it’s started. Attending all sessions means you’ll get the most benefit from your learning.
    • Unfortunately, we cannot automatically offer refunds or exchanges if you miss a course or service session due to illness or any other reason, but we may give you the option of joining another course or service at a later date.


    • You will defend, indemnify, and hold Professional Writing Academy, John Yorke Story, our affiliates and agents harmless from:
      • Your access to and use of the online classroom
      • Your violation of any of these terms and conditions
      • Your violation of any third-party right, including any copyright, trademark, trade secret, or privacy right of any content in the online classroom.
    • This indemnification will continue after your course or service, and your use of the online classroom, has ended.


    • In no event will Professional Writing Academy, John Yorke Story, our affiliates or agents be liable for any indirect, consequential, special, incidental or punitive damages arising out of your access to, or use of, the online classroom or its contents, including any co-branded site, whether in a contract action or based on negligence, or other tort action, or any other claim whatsoever, even if we have been advised of the possibility of such damage.


    • If you violate any of these terms and conditions we may suspend your access to the online classroom. If this happens, you will not be entitled to a refund. Depending on the violation, you may be investigated and appropriate legal action may be taken, including civil, criminal and injunctive redress.


We’re dedicated to providing a positive learning experience. If you have a question about the way we provide your course or service, or if something goes wrong, please tell us so that we can continue to improve.

How to ask a question or tell us if you have a concern

If you have a question or concern about your course or service, please email either your tutor or moderator, who will be able to answer most questions and address most concerns. If they cannot immediately answer your question, they may need to discuss it with the wider Professional Writing Academy and John Yorke Story team, if appropriate. All such conversations are held in confidence.

How to make a complaint

First, please raise your complaint with your tutor or moderator via email who will do their best to resolve it. If, after that, you want to take your complaint further, please email us at [email protected] or [email protected] We’ll do our best to reply within two working days, even if that’s just to acknowledge your message, and we aim to respond to your complaint within 10 working days.


If you want us to remove you from our mailing list(s), you can do this at any time by emailing us at [email protected] or selecting the ‘unsubscribe’ option in any email newsletters.

You have the right to know what personal data we hold on you, including asking us to:

    • Correct any errors in the data we hold
    • Restrict how we use your data
    • Delete your data
    • Send you a copy of your data

If you want to speak to us about the personal data we hold, please put your request in writing by either:

    • Emailing us at [email protected]
    • Writing to us at John Yorke Story c/o Garbutt & Elliott, 33 Park Place, Leeds LS1 2RY

We’ll review your request and reply within 30 days.